Subprocessor Disclosure
Effective Date: August 14, 2026
Cactus uses third-party service providers to help provide, secure, support, and improve the Services. For public transparency, the categories of providers we use are described below.
We require providers that process Customer Content on our behalf to protect that content under contractual terms no less protective than our own. We do not permit them to use Customer Content to train generally available foundation models.
| Provider category | Purpose | Primary processing regions |
|---|---|---|
| Cloud infrastructure and hosting providers | Host, store, secure, and deliver the Services | United States / European Union |
| AI service providers | Provide AI functionality requested by users | United States |
| Document-processing providers | Process and structure documents submitted at a user's direction | United States |
| Search, mapping, and external-data providers | Provide user-requested research, location, and external data | United States |
| Analytics, monitoring, and quality providers | Measure product usage, diagnose errors, and maintain service quality and reliability | United States / European Union |
| Billing and payment providers | Manage subscriptions, invoices, and payments | United States |
| Authentication, support, and communications providers | Authenticate users and provide service communications and customer support | United States |
Current business customers can sign in to view the complete named Subprocessor Register. Prospective business customers may request the register by emailing support@trycactus.com.
The named register may change as we add, remove, or replace subprocessors. Customers may subscribe to advance notice of additions or replacements by emailing support@trycactus.com. Objections will be handled in accordance with the applicable Data Processing Agreement.
Customers who require a Data Processing Agreement may request one at support@trycactus.com.
This disclosure supplements our Privacy Policy.